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B D1) its in someone else's set and needs to be removed
2) you just got them and sometimes if newly certed you need to wait a day and re-enter and it will take. learned that from A Nex.
3) they F-ed up,you have to call them so they can tell you "the only time they hear from you is when you have a problem" which they might but eventually they will fix it.
BcD