Posted By:
Rob DewolfI've been hesitant to post my experiences with SGC for fear it would turn this into another PSA vs. SGC thread, which isn't the intent. Since James' post also deals with SGC's customer service, I don't feel so bad sharing my thoughts (thanks, James).
I read so many times on this board about how good SGC is with its customers. Maybe mine is an isolated case, or maybe PSA is just so bad that anything else looks good by comparison. But in the past 10 days I've left two phone messages with SGC, each time asking what I think are two simple questions (will they grade Tip Top bread labels and what's the best procedure for bringing cards to the national convention for grading). Neither call has been returned.
In the past, when I've sent e-mails -- which went unanswered for 4-5 days -- I was told it's better to call. And like James, it seems there's always an excuse for the lack of a somewhat timely response.
I have both SGC- and PSA-slabbed cards in my collection, and it's not like I prefer SGC so much that I would break out cards from a PSA holder just to have them graded by SGC. But SGC would be my choice when I'm submitting raw cards. I'd like to think I entered into the entire grading scenario with an unbiased viewpoint, but SGC is slowing pushing me to the other side of the street simply by their continuous lack of customer service.
Just my two cents.