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Posted By: Cat

This is how I see the world:

PSA's Customer Service Department indeed actually BLOWS...no doubt about it.

VERY COMMON ANECDOTAL STORY THAT SEEMS TO OCCUR ON A REGULAR BASIS: I sent a card for grading and after two weeks I CALLED PSA and asked what was happening: "well there's a problem." We fix that and the card supposedly gets in the 2 day cue (previously in the one week cue). Three days later I call again and I am told (my paraphasing): "well so-and-so did put it in line yesterday and it should be done in two days." GREAT!!! Thanks for your hard work. Their customer service is NEVER proactive. They are vague in answering questions and seem to prefer to avoid rather than help.

On the other hand, SGC has proactively called me several times on issues. They know the business of cards and care enough to HELP.

So in the future I see PSA stumbling in this business line. Maybe PSA goes away (I've owned stocks of far bigger publicly help companies that no longer exist...actually an embarassing amount of them). Maybe the card grading section goes away. Anyone can speculate. In either instance the PSA set registry becomes no more than an excel spreadsheet maintained by Leon Luckey (Thanks for doing this Leon!!!) and eventually the excel file gets corrupted and dies of natural causes. Crandell's 1949 Bowman PSA 9 1 of 1 Joe Schmoe card which was purchased in 2005 for $3,500 now has a market value of $230. Ahhhh.... there is a God.