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Randy TrierweilerI've dealt with Mike and Cindy since the early 1990s. I've dealt with them at major shows, many Nationals, thru the mail, and on the internet. Never a problem. The response time may be slow due to the massive inventory they have, and the packing and moving of tons of huge albums for shows. If you are asking about 1 or 2 particular cards, it could take awhile, but they are solid folks to deal with. The inventory of odd and unusual stuff is mind boggling.