Posted By:
Scot ReaderI think the BBB rating has to be taken with a grain of salt. Few people feel sufficiently upset to report bad service at the local IHOP. But when your '33 Goudey Ruth that you thought was worth $10,000 comes back with evidence of trimming from PSA, or with a wrinkle that you thought wasn't there when you sent the card in--woooooooooooooooooooooooooah, look out! Of course PSA makes mistakes and of course they occasionally damage cards inadvertently, but the reason they have an "F" from BBB is that there are big $$$ at stake. They are bound to ruffle more than a few feathers given the nature of their business. I can say that I have submitted over 250 vintage cards to PSA and while there has been an occasional mistake, overall I think they have done a pretty good job.
Edited to add that the one time I requested that PSA buy-back a card from me because of what I thought was an egregious error, Joe Orlando handled the matter personally and I got the refund.
Edited further to add that I collect and own both PSA and SGC graded cards.