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Dave you know that rumor was told to me back in the 1997 by one of the biggest coin and stamp dealers in Ohio. there was a group of us at a show talking about price guides and grading, and he mentioned that he knew of several collectors that thought they had received different cards back than the ones they submitted. he then went on to tell elaborate that the grading company was keeping the choicest cards they could find for themselves as investment material. I also remeber a card shop owner telling pretty much the same story in 2000.
So, that rumor has been floating around for awhile. The BBB rating is actually quite disturbing to find out about. I will not be renewing my yearly membership to PSA anyway after discovering a multitiude of problems I think exist within the company. Inconsistent grading is only one of them. This BBB rating is now another on my list. I did not know the whole history of the honus Wagner card that sold for millions, but after reading the tidbits about what PSA did just to grade the card, and then reading about how it is a trimmed card and was graded anyway, make me queasy. I personally don't want to support a company that may have used a fraudulently graded card to promote their business. If the book that is due to be published gets any kind of publicity at all I think PSA will be hurt by it. I am actually eager to see what happens after collectors and "investors" read or hear about the whole story.