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Posted By: Noel Wrye

So far the customer has been accused of lying, called an idiot, and accused of trying to defame a business' good name all with zero facts to back up anything. Bobby's corespondences have been terse, mean-spirited, and completely unproductive. Mr. Barak has responded in kind by simply asking that the wrong be corrected. Bobby, your credibility is at stake not because of anything Mr. Barak has said but because of your accusations. Unless there is something i am missing, a case this simple should have been handled by a prompt refund and an apology for the oversite.

I would like to know what Bobby's take is on "stooping down to the customers level". If this means correcting a wrong and admitting and apologizing for an overlooked mistake then i am a little confused as to his vision of customer service.