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DDI don't fault Doug Allen for not answering Dan's e-mail. However, I do fault him for allowing Pete Calderon to answer so condescendingly. The disparaged collectors from this board, implied in his response, probably contribute 7 figures towards Mastro's annual gross sales. To so casually insult a group of people, and Dan directly, is inane at best.
My ex-boss was a former deputy director for Consumer Affairs, and OMB in New York City. When I worked as a consultant for him, he taught me to never put anything in writing unless you were comfortable with the fact that 1000's of people could see it. It seems that Pete should have his work reviewed; both communication and grading.