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Rich W.I must say I have participated in Phil's auctions as a live bidder and having left bids. I have always received the utmost in customer service from Phil and his staff. I have won a couple things for well under my left bid.
And being a longtime ebay seller, I can vouch that ebay is not the most customer friendly behemoth on the planet. I have had limited success with ebay when I have encountered a problem. Most times, ebay has a stringent interpretation of there rules, and there is no variation from those interpretations. And this includes when their system goes down during my auctions.
Rich W.