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Posted By: Noel

Brett,

I have several of those PSA cards in oversized holders and it is troubling. Do they really not see the inherent problem with this? I called their "customer service" and told them that i wanted about 20 cards switched over to the proper size holder. The excuse i got was that they had "run out" of the proper sized holders and these were the best they had. They wanted to charge me $10 per card for an "upgrade" in service. After talking with two supervisors later and being on hold for nearly 45 minutes they finally agreed to fix the problem without the charge. I had emailed them twice previously expressing my concern and got no response. I am at a loss for the QA process that allows this to happen to $5,000 and up cards and they seem genuinely confused at my agitation to it. Any thoughts?

And kudos to you Fred for disclosing those little surprises. PSA, SGC or whoever, the seller should list any "surprises" that are not readily available from the scan.