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Noelreimburse your money back and forth for the second time sending your cards in. It was their mistake and they should make it right. I really think they will. Im sure it would help your confidence in them if they would have volunteered instead of you having to bring this to their attention. I had an issue with them a while back that took nearly a year to get settled. They lost two of my cards and finally paid me the SMR value for them and gave me a credit for 10 free submissions. I will not be using the 10 free submissions.