[Archive]

Posted By: Sean Skeffington

As a daily reader of this board, I am usually hesitant to make a post. However this thread has grabbed my attention. Many of you have expressed your frustation concerning the SGC website, specifically the Population Report and Submission Status check. I totally agree that both the Pop report and status check are for lack of a better term, a disaster. I share your frustration because I realize the lack of functionality reflects poorly on SGC as a company. The good news is that we are in the process of having the Pop report and status check completely re-vamped. In fact, I will be receiving a live demo of the system tomorrow. We have worked long and hard on these issues and hopefully the new system will be ready to go live in the very near future. I cannot give a specific date at this time. With that, I ask for your patience to be slightly extended as we await the changes to be completed. Also, besides the Pop report and status check I believe the website, in general, is fine.

On a side note, if anyone here has any issues with our Customer Service department, please feel free to contact me so we can resolve your problem(s)
I can be reached at 800-742-9212 or sskeffington@sgccard.com

Thank you for your time,

Sean Skeffington
VP Operations-SGC