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JimBI hate to contribute to the PSA bashing since it is so clearly over the top on this forum, but I will mention one other mislabel they have done.
I will preface this by saying that I have personally seen 11 of the 13 Ty Cobb backs and had it on pretty reliable knowledge (Rob Lifson) that no ex/mt copy existed. Yet there is one listed in the PSA pop report as PSA 6. I thought it was an error, but did not have the evidence. Then I saw the card listed on ebay a couple of years ago. It was a red portrait with Piedmont back, but the description on the PSA label said "Ty Cobb back". The person auctioning the card showed scans of the front and back. I e-mailed the PSA set registry and told them about the error and included a link to the ebay page. I thought since it was such an important card, they would want to correct their mistake. I never got a response from them and the pop report still says one was graded ex/mt 6.
I understand mistakes happen. Out of probably 8 or 9 million cards graded we have seen about a dozen labeling mistakes posted here. Whenever it happens, people jump all over them. When an SGC example comes up, people bend over backwards to understand how the mistake could have happened. I am commenting here on the reactions on this board, not on the companies themselves.
I think SGC goes a lot further toward correcting their mistakes and has much better customer service. And their graders are probably more knowledgable about the esoteric issues a lot of people on this board like to collect.
But do we really have to have these PSA bashing threads every month? If you hate them so much and feel they are so incompetent, then don't use their services and don't buy cards in their holders. If they are as bad as some people argue, eventually they will be driven out of the market by lack of support. Currently that is not close to the case.
I have to laugh every time I see these threads, because some of the same people who like to bash PSA have also bought PSA graded cards from me off the BST thread when I posted no scan and simply listed their PSA grade. Sight unseen, one person said, "Don't need to see scan; I'll take it." Must have been some trust that they got it right.
JimB