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Jerry SpillmanBarry, mistakes will always occur. But depending on employees to grade cards without subsequent checking or some system of quality control is a poor business practice. Reputation is paramount to any business. For every submission, the customer deserves what he (or she) pays for - a profession opinion as to the condition of a card and to award it an appropriate grade.
I've collected evidence of many the more significant inaccurate work of the pro graders.
If Billy Martin was still around he just may be getting a call from George.