Posted By:
Bruce BabcockI'm an ex-customer of Mr. Poor, as of 2000. I had been a regular bidder in his auctions. I even bought items on which I was the underbidder and the winner had reneged, although Mr. Poor got pissy on the telephone once when I wanted a nanosecond to think it over.
After a series of problems with this guy, I complained to SCD. Mr. Poor is arguably SCD's biggest advertiser. Guess how far my complaint got?
So next time you see one of those Krause Customer Service Award logos, implying no complaints about an advertiser for 5, 10, 15 years, well . . . maybe not.
When Mr. Poor says, "If I say it's mint and you say it's mint, ain't it mint?" Well, maybe not . . .
And while we are talking about SCD . . .
I once won two lots in a large auction from Superior Sportscards. When I received them they were not as described. Not close.
When I complained to SCD they told me that, while the Superior auction ad appeared in SCD, THE TWO LOTS I WON WERE NOT SPECIFICALLY MENTIONED IN THE AD. This was a novel twist, but did not change the fact the lots were misrepresented in the catalog.
Superior, to their credit, ultimately decided that good customers are valuable, and we reached a fair settlement. I am still their customer.
Mr. Poor reached a different conclusion. I am no longer a customer.
SCD decided that extending my subscription 6 issues would placate me. Wrong answer.
P.S.Say what you want about Alan Hager, and I could say plenty, he always made things right when I complained.