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Posted By: Mark

When an insured package is lost, the seller (sender) must file the insurance papaerwork to start the insurance process because the sender is the party that purchased the insurance. The buyer cannot file this form absent very unusal circumstances because he/she is not the insured party. After the paperwork is filed, the post office will look for the package by, among oher places, consulting its lost and found department in FL. If the claim is paid, it's paid to the sender. I've been down this road before and it can take a while, but I did get paid.