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JulieI was with Mark at Tri Star, coming back to him at PSA every 20-30 minutes as he sat there getting raked over the coals by low-normal ex-highschool students who knew NOTHING about cards, or grading. Only money. After he had spent well over a k, we went to the GAI booth--where three intelligent adults, who could tell you in advance what your card would grade (and even told ME about 3 of mine, when I wasn't getting them graded), were moving around behind a table. One or two of these (nameless to protect their good names) people had worked for PSA, and had quit--to protect their good names (I thnought I just said that).
Of course, PSA saves some money hiring people who don't know anything about baeball cards to do intake at shows. For the time being, at any rate.