Posted By:
warshawlawto get satisfaction. PSA is a thoroughly scummy outfit, and getting worse by the day.
I had a snafu with SGC recently (they did not grade three cards they were supposed to grade). First of all, the cards were returned to me with a credit slip for the next order; it wasn't "sorry dude, our mistake you eat it". Second, when I sent an email to customer service pointing out the error, they told me to keep the credit for the mistake to use on my next order, resubmit the cards for free to be graded and they'd pay the return shipping costs. Now THAT is a class outfit that understands customer service.