Posted By:
Judge DredTodd,
That's an interesting theory. Recently someone had a T206 Heine Wagner graded by PSA. The only problem was that someone at PSA typed in Hans Wagner on the PSA label. The person that had the card put it on ebay and listed it for sale. PSA got wind of it and "de-listed" the card from it's database. It was their error. From this I would guess that "de-listing" is a policy they could use if ever caught in this predicament again. I don't think that they are in the business of "doing the right thing" when it comes to mislabels and misgrades (or even mis-authentication).
I believe that autographs are also priced in tiers based on the demand for the autograph. If they mis-authenticated something I doubt that they would pay for the mistake.
Is there such a thing as the PSA Guarantee? If so, what is it? My guess is that they guarantee that they will do their best to accurately grade/authenticate your item and they are guaranteed to take your money.
Does this make them bad? No, it makes them savvy business people that care more about the bottom line than the product/service offered.