Posted By:
Scott ForrestWe are all aware that the USPS isn't perfect, but if I'm selling a product and my delivery mechanism fails, I have to decide how I want to address the problem - ignoring it is certainly an option, but not conducive to further sales, regardless of whose fault it is.
Also, as a subscriber who hasn't yet received my copy, when others did two weeks ago...or more, I can't assume that mine was ever mailed - there could actually be an order-processing problem. No way of telling. I did contact the Hardemans, and they DID mail it. I agree with Bill that everyone who has concerns with their delivery should contact them.
Regarding the USPS, I have only had minor problems with their delivery over the years - I hear a lot of griping about them, but my luck with UPS, Airborne Express and Fedex has been far poorer. It's probably a regional thing, but UPS is incredibly unreliable (though very customer-friendly) about delivery schedules, and Fedex "home delivery" goes straight to my apartment office without even signing in the packages - same for Airborne.
What generally happens when I complain to a seller that I haven't received my item: they blame it on USPS, then it magically shows up in 2-3 days.