Posted By:
dan mckeeScott, the problem is that you get fairly decent people that don't understand that neutral and negative FB scars the rating to a point where people only read those.
As a seller, you are going to make mistakes. When you offer a bidder full refund including their shipping, you shouldn't be nicked (naked for Leon). Yet many new bidders do not understand the impact of a neutral.
They do not see the transaction as perfect and you already left them a positive so it is nothing for them to leave a neutral or nagative.