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Posted By: Mark

To your point, they do (amazingly) continue to get quality consignments and do feature high-end items. Their game-used Bats are accompanied by Mears and/or PSA Letters, and their autographed pieces are supported by PSA or JSA.

I have heard lots of complaints on the Game Used Forum, regarding some of the uniforms authenticated by Lou Lampson. But the majority are probably actually ok.

The multiple complaints more specifically concern their withholding of people's money, complete lack of communication, unreturned phone calls, length of time to pay consignors, multiple excuses (the check is in the mail, the winning bidder hasn't paid for the item, all sales are final, etc.)

I consigned them 2 pennants from Super Bowl 1, which they took the liberty to combine with a program and ticket (owned by someone else). They framed the entire ensemble (completely without my permission and unknown to me). When I didn't see my pennants in their auction, I asked about it, and they told me what they had done. Of course the framed group lot failed to sell, and I was never (ever) paid for the pennants.

Nor did I ever receive them back... It just became too much effort to try to reach them on the phone or get resolution... they did not want to break up the framed ensemble (which I'm sure cost them a lot to put together). After a dozen or so tries, I finally just gave up trying and learned a valuable $500 lesson.

AMI's customer service aspect is so bad that I know they've lost many bidders/consignors for life. But apparently their overall customer base is large enough that they continue to thrive.