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Gary B.I had a conflict once with a paypal payment I made that supposedly got lost. I called them (believe it or not, there are human beings over there who actually answer the phone), and they took care of it straight away.
I'm not saying your call was legit or not, but in case you thought it was a completely automated mechanized system with no humans on the other end, they definitely are people there, and one might have actually called you.