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Juliewhen the voice says " buyer or seller protection issues, press 4"-- press 4. (it doesn't matter if this doesn't cover your issue--you need to press it to GET AHEAD.
Don't answer any more automated questions; even- tually a voice will say, "if you still want to talk to an agent, press 0."
Press it!
There will be a medium wait, with music in the back ground, and people yakking at you--but soon, a REAL LIVE HUMAN will answer ther phone!I know it doesn't seem possible, but they are Very very helpful, and will walk you through anything and answer any question.