Posted By:
warshawlawI sent a 1959 Drysdale into the darkest depths of Mordor (PSA) where it was graded 9 o/c. When I sent it in and when it was graded, it was a screamer that was perhaps 35:65 left to right. I got it back and the upper right corner was bent. A tiny bend of perhaps 1/4" in length, diagonally across the corner, like someone had brushed up against it and just avoided creasing it. Not creased, bent, curled if you like. But it screamed out at me when I viewed the card because (science here) the light reflected differently from that corner than the rest of the card because the corder was at a different angle than the rest of the card.
I screamed bloody murder and demanded that PSA compensate me. Steve Rocchi handled the situation. He first told me that he would check the grading records to see whether the card had been damaged in their possession. When I pressed him on this after he said that the card must not have been damaged by them (I asked to see these grading records), he admitted that there are no records. He asked that I return the card to evaluate it for compensation. I sent it back. A few weeks later, I got it back, encapsulated in a new PSA 9 o/c holder, with the corner perfectly straight. Someone apparently smoothed it back into place.