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Posted By: warshawlaw

Question his authority in any way and you may quickly find yourself on his $**t list and maybe banned from his auctions and sales, as I am. The way he reacts reminds me of the "soup Nazi" character in Seinfeld: any deviation and it is "No soup for you!". The issue is his grading, which I think is spotty; IMHO he sometimes overgrades cards by 2-3 grade levels and reacts to returns as if you were slapping his mama. Around 1994 I sent back a 1921 Exhibit Walter Johnson that had ink and paper stuck to the back but had been graded like vg-ex in his catalogue and he banned me from his catalogue sales. His letter with my refund was so rude that a friend who worked in customer service training asked if she could have it as an example of what not to do when dealing with customers. I was "reinstated", so to speak, several years later (frankly, I think he just forgot who I was) but was banned again after I returned an overgraded lot of T207s. And this was after buying two other lots from his auctions. Very unprofessional, if you ask me. He has great stuff and is a "card master", but you have to be prepared to suck it up on occasion if you deal with him.