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Posted By: TBob

Being lied to about the whereabouts of a card you paid for certainly qualifies (one employee said it was in Hawaii, another said it was accidentally sent to Nebraska, a third said it was "lost") or how about "gee, we cashed your money order and confirmed your winning bid in our auction but it turns out you didn't win the card after all because your bid was never officially entered", or finally the fact they consider EXMT cards with back damage to be VGEX.
I do hear some comments that they have a liberal return policy to make up for their obvious misrepresntations and problems but the issue over the Wagner "scrape" seems to fly in the face of these comments I have heard.