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TBobabout how auction houses or sellers treat you. I too like to see how I am treated by a prospective seller when making an initial purchase with an eye toward the future. More than once I have made a small purchase of a card valued at $30-50 to see how the transaction goes, how the seller handles the transaction, shipping, etc, and if everything works well, go back and make a large purchase. I, too, have refused to bid in auctions, even when there are cards I really want, if the prior service and customer service has been less than professional or even cordial.
I understand the point Lee is making but I wonder how many times auction houses have lost the business of customers like JC because of an arrogant or unfirendly attitude. Yes, it is a business but as Leon indicated, the way you treat your customers has a great impact on future sales.