Posted By:
runscottAnd I do realize that you didn't want anyone flaming you - you simply wanted to divert attention away from the PSA mistake, which you have successfully done.
If my customer was to tell me that I screwed up their project, a really bad response would be "yes, but didn't x company screw up another of your projects?" Do you think that approach would get me additional business? The "re-divert attention" approach is generally just a bad approach to life's problems - I admittedly used to do it on a regular basis, but I was two years old then.
Realizing that PSA isn't going away, I would prefer that they straighten up their act and I would think that their customers would be even more interested in this. Wouldn't you prefer that PSA did not make mistakes? Seriously, it could only help with the value of your PSA cards. SGC gets calls all the time from customers who are irate and want improvements made (the graded DELL magazine cards), or from friendly customers suggesting changes (such as Leon and the registry thing). They listen to us.
Has anyone here ever contacted PSA to request a change and had anything done? Please, give some examples.