Posted By:
seth nagdemanIt was nice to see everyone at the national. I saw the thread about Paypal and wanted to share something from a recent experience.
As a seller, if you accept payment through Paypal, you HAVE TO have online confirmation through Fedex, USPS, or UPS. If you don't have the online confirmation of delivery, and the buyer claims they never received the item, Paypal will refund the money to the purchaser.
Recently someone paid through Paypal, did not choose to purchase insurance. I insured the package anyway when I sent it USPS, but did not add delivery confirmation. The buyer claimed it was not received. I went to USPS, put in the insured mail tracking number and it said, "you did not purchase tracking with this item". I then went to the post office and confirmed that it was delivered. The buyer filed a claim through Paypal, and recieved their money back. I was out the item and the money and Paypal would not do anything else because their rules state that you must have online tracking. Also, USPS is taking a position that the item was delivered so they will not refund for insurance. I share this so that everyone knows about online tracking when accepting payments through Paypal. If you're sending through USPS, just add the Delivery Confirmation and you'll be all set. Hope this helps !
Please remember to checkout the current auction at http://www.19thcenturyonly.com. I am adding in some more lots tonight.
Best,
Seth