Posted By:
MWJoe Orlando's response from the CU forum:
Tuesday June 10, 2003 10:58 AM
Hello All,
I just wanted to make something very clear about this situation:
There is absolutely NO evidence that this card was ever sent to PSA. While PSA is certainly capable of making a mistake, in this situation, no mistake was made.
There were no documents that even referred to the card in the package and, let me ask the users this question, "Would any of you send a $6,000 card with no tracking capability or insurance?" The card was not registered, insured or sent by any method such as Fed Ex or UPS, etc. where it could be tracked.
Unless I am missing something, we have no responsibility in this situation - period. I am not making a judgement about the character of the submitter here, I am merely making a call based on the evidence presented. There is no evidence that this card ever existed.
PSA has made it a policy to compensate customers where certain mistakes are made and we stand behind that policy today.
Sincerely,
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Joe Orlando