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Posted By: botn

Hi Dan

You are correct that we do not really know one another but I know many people who do speak highly of you, which is why I wanted to help.

I did speak with Charlie about this matter the other day as part of a conversation on another matter. I do not feel that it would be appropriate or fair to either of you for me to discuss what was said in that conversation before PSA has had their opportunity to complete their investigation.

I also called Steve Rocchi, President of GAI and former President of PSA, to discuss the internal controls that he had established while at PCGS and PSA. In that conversation he gave me a very detailed description of the grading process from the time that packages are picked up at the PO Box. Without knowing that I had even spoke to Steve, Charlie did tell me that the process employed while Steve was President, is still in use at PSA and PCGS.

A couple of people have brought up a great point. A few posts on this or any other board is not enough to exonerate or condemn PSA of negligence resulting in a $6,000 loss to you. At this point I have made no conclusions based on what I have been told. I have merely been gathering information.

Rest assured that while Joe and Charlie have not called back, and Charlie will not really be able to because he is no longer head of Customer Service, they are working on a resolution. I give you my word that you are not being avoided or cast aside. They will reply. Again, Peter in Customer Service is not the final authority on this matter. A decision of this nature will have to come from Joe.

From personal experience I have certainly had my share of problems and complaints about/with PSA but I still think that they are a good grading service and I still endorse the use of their service along with GAI and SGC. Even at my most contentious they have always tried to do what was best for both of us.

Best,
Greg