Posted By:
HalleyGator
Hello Hal,
Thank you for writing to let us know that your Category Featured Items
are not appearing at the top of the category. As part of the recent
addition of the "Buy It Now" tab, we changed the way Category Featured
Items are displayed in Listings to match the way they are displayed in
Search results.
Currently, when searching for items, Category Featured Items are
displayed based on the sort order. In other words, if the items are
sorted by "newly listed", the system will display the top 50 results
under newly listed and any Category Featured Items among those 50 items
will be displayed at the top of the page. The next 50 items will
display on the next page, and any Category Featured Items among those 50
will be displayed at the top of the page, and so on.
Until this point, Listings results displayed all Category Featured Items
at the top of the first page, regardless of the sort order and how many
Category Featured Items there were. This often meant that the first
page, or even multiple pages, of Listings consisted only of Featured
Items, making it difficult to gain exposure for a single Featured Item.
With this change, all Listings and Search results will display the same
way. We realize that this change may be confusing to you, and we do
apologize.
However, we do realize that you and many other sellers are not pleased
with these changes. I appreciate that you have taken the time to
express your concerns to us, and I have passed these on to our Product
Development team for their consideration in future changes to the site.
I have taken the following information from our announcements board, so
there may be some new changes soon:
"We are going to evaluate these changes carefully to determine if any
steps are necessary to improve the experience for buyers and to preserve
or enhance the value of the Featured Plus listing to sellers. If the
buyers' or sellers' activity is adversely impacted by these changes, we
will take immediate action."
If we make any changes to this feature again, they will be noted on our
announcement board, which can be found at the following link:
http://www2.ebay.com/aw/marketing.shtml
Also, because this change was made right in the middle of your auctions,
I have gone ahead and issued credit for the Category Featured fees on
all your current auctions that are using this option. These credits
should be posted to your account within the next few days.
We appreciate your business. As always, we wish you luck in all of your
future endeavors.
Regards,
Carija I.
eBay PowerSeller Support