
Yesterday, 01:08 PM
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Drew W@i$e
Member
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Join Date: Jul 2018
Posts: 1,538
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Quote:
Originally Posted by npa589
Hey all, I was curious as to what you all would view as standard protocol if there is a lost package that has been sent by an AH.
The auction house charged shipping, insurance equal to 2.41% of the overall amount. $2226 total after BP, $53.66 in Shipping/Handling/Insurance.
Package was shipped June 21st through UPS.
I called today and was told they would file a claim, and was informed I would be refunded if they themselves received a claim check following the completion of the investigation by the UPS, in which UPS deems it lost.
I questioned that, but didn't push, as there is still a chance the package is found and delivered...but the idea that they then wait until they are reimbursed seemed ludicrous to me.
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What does the UPS tracking say?
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