[Belfast1933]

I'm going to reply to my own post...

It's all so frustrating and I feel like we will continue to deal with the poor service, questionable fee structures, etc. until we/collectors move to another solution and force the TPGs to meaningfully improve.

Case in point - I have a high end card in process which is (shocker) late in spite of the inflated fee they demand that I pay for "express service"

In their cut & paste reply, they didn't even take the time to fill in the blank in their own reply (we're allowed 5 days to process and it's only been X days... with the "X" left blank)

But I found it telling what they DIDN'T forget to get right - they had the section that reminds me that their estimated turn around is ONLY AN ESTIMATE (was highlighted in yellow for emphasis).

Something tells me they lean on this a lot.

I'd love to find a way to force a change here - still looking (actively!)