Quote:
Originally Posted by babraham
I ship very large items (bicycles) that can sometimes take 45-90 minutes of labor each for a mechanic to disassemble and box up. People most definitely don't understand the labor/time involved, even after we explain it to them. Some of them scoff at our labor charge and say that they'll do it on their own...and then bring it back a few hours later when they realize that they have no idea what they're doing.   |
I mean, that's slightly different than shipping a baseball card. *shrug*
But again, the labor costs of employees can be factored in to your overhead and prices, rather than making it a separate handling fee. Of course, do what works for your business. But if you are having trouble convincing customers of the justification of your shipping charges, maybe the other way will work for you. I don't know.