Quote:
Originally Posted by babraham
+1
We box & ship quite a few items from our shop (the joys of retail!), and people never seem to realize this.
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I think people understand it, they just think materials and labor are part of a company's overhead that gets factored into their fees, and that shipping charges should be just the actual cost to ship/insure the shipment. I send things through the mail daily in my line of work. And never once charge someone for the envolopes and time my secretary spends sending it. It's just the cost of doing business. So while I don't have a problem with charging shipping and handling as long as you are up front with your charges, I also don't think people complaining about it don't understand. They just think it should come from your profit margins, not an additional charge.