I just had the eBay authentication program reach out to me about some minor damage to the slab of a purchase I had made that wasn't noted in the description. They gave me the option to have it sent back and refunded or to proceed. They actually shared some good photos of the damage that enabled me to make an informed decision to continue with the order. I think that's a good service overall, but probably leaves some room for buyers to back out of deals unnecessarily as well.
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