I didn't get any email but I did recently email them about replacing my old eight-panel cap and was rudely handled. It was very different than all the previous experiences I have had, which were always fantastic and resulted in some great purchases. This time I was basically turned away flat, and left with the feeling that the company no longer wanted the kind of customer it had worked to build its reputation on.
In a related question, anyone know if EFF eight-panel flannel caps can be dry cleaned?
