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Originally Posted by sb1
You should have an option at checkout to click Vault, or your address(you might need to add it to the system) create or click your home address and payout via Credit card, bank account or wire transfer.
Myself I am having my own issue with them. Won something for the first time in a couple of years, all my old info is still there and correct from PWCC except my sales tax certificate, they claim it expired in 2023, yet the chatbot clearly tells me "there is no expiration on a Texas Resale certificate" and the certificate that they had and the one I emailed(same original) has no expiration, yet they are still researching it in accounting  |
Good luck with your mess with Fanatics. I'm sure if I could just speak with somebody, they'd understand. I typed the last emails REALLY SLOW to them so they'd have a better chance of understanding...
There was no option for anything. When I opened the invoice, there was an indication that a wire transfer was in process. That's the part that I don't understand. I never initiated a wire payment. When I communicate with the Fanatics team (a couple people now via email, at least 15 emails, and their Live chat, 4 sessions), I'm being told they can't do anything until the wire transfer is completed. Kind of a Catch-22 here. Can't change the invoice until the wire transfer (which I did not initiate) clears.
I'm about ready to just take the hit and be banned from their auctions for non-payment because I CAN'T get through to someone that will just clear the invoice and allow for it to be started over (and again, I didn't initiate the wire transfer they claim is in process). They don't have a phone number to call. All you get is email and Live chat (which has been useless so far).
Edited to add: I want the invoice to indicate ALL charges required to have the card shipped to me. I'm not going to pay for something only to have them put it in a vault and then leave me to deal with trying to get it shipped to me. I see how useful email and Live chat has been so far and WILL NOT get caught in that vicious circle of trying to get the card sent to me.
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