You should have an option at checkout to click Vault, or your address(you might need to add it to the system) create or click your home address and payout via Credit card, bank account or wire transfer.
Myself I am having my own issue with them. Won something for the first time in a couple of years, all my old info is still there and correct from PWCC except my sales tax certificate, they claim it expired in 2023, yet the chatbot clearly tells me "there is no expiration on a Texas Resale certificate" and the certificate that they had and the one I emailed(same original) has no expiration, yet they are still researching it in accounting
