Quote:
Originally Posted by AddieJoss
What do you guys do if you can not get assistance from PSA on service issues? Is there a special phone line to call, speedily email address? Any tricks of the trade? I’ve requested calls many times and can not get a manager call. The service seems to have reverted back to it was years ago.
Thx,
Cory
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The PSA Customer Service phone number is: 1 (800) 325-1121
You have to call them exactly at
7am PST when it shows 7am pacific on your phone. You will then be in a call queue, and they will call you back within a few hours to speak to someone directly.
However, the sad thing is that often times they will state things like, "Unfortunately, I don't have the authority to change that" and words to that effect and nothing will immediately happen, but it still gets the ball rolling to have them address issues eventually. The CRC requests are hit or miss and they often use a canned response and aren't able to address unique issues.
Hope it works out for you.