Quote:
Originally Posted by packs
I have been in the buyer's position and had a transaction I purchased cancelled due to the program. eBay most certainly did not make any attempt to contact me as the buyer to see if I still wanted the card, and they definitely didn't take the time to take their own photos and send them to me to review. I knew that never happened and I don't understand why they told me it did.
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I've twice been a buyer when there were problems identified during the AG process.
In both situations, I was emailed and contacted over the eBay app, with a description of the issue, and detailed photos identifying the issue that they identified. They then asked me to decide whether I still wanted the item, or whether I wanted to cancel the transaction. In both cases, I still wanted the item.
So it does happen this way, although it sounds like it doesn't happen every time.