I had a recent transaction cancelled because of the authenticity program as well. They said my card had a surface scratch. My description of the card was that it was in near mint condition. This was a modern card that went from pack to holder and I honestly didn't see any scratches on the card when I put it up for sale.
I had no issue with them returning it to me. What I did find really annoying and what did agitate me about the process was that eBay claimed they sent detailed photos of my card to the buyer and the buyer decided not to purchase.
I have been in the buyer's position and had a transaction I purchased cancelled due to the program. eBay most certainly did not make any attempt to contact me as the buyer to see if I still wanted the card, and they definitely didn't take the time to take their own photos and send them to me to review. I knew that never happened and I don't understand why they told me it did.
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