I agree with Peter here. Russ should contact Fanatics for compensation, which you have already done. But top management should be aware of this, and if there here have been similar instances, change carriers, while remunerating you for your loss. Fanatics can then subrogate for their loss, as Fed Ex clearly has negligence here, and be reimbursed. They might even have some kind of bailees' policy which would cover your item when shipped. I would not let this sit with a lower level employee.
IMO the driver stole the item and provided a bogus delivered-signature card. If I am right, you should bring in the police.
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