Quote:
Originally Posted by Peter_Spaeth
The resolution should be that after a reasonable time when the card does not turn up and there is nothing further to be done to locate it, Fanatics refunds you and it's then their problem to deal with Fed Ex or their insurer. But it may take some time if your rep has to go up the chain which he may need to do given the size of the transaction. If you feel he's not being sufficiently responsive, there's a guy at Fanatics I dealt with who was fantastic on a (smaller and not controversial) issue I had, would give you his name. Best of luck.
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Thanks for the offer Peter. I'll let you know if I hit a roadblock with Chris at Fanatics.