I avoid FedEx like the plague. I live in a large town that has a community page on Facebook. A while back there were many discussions about the theory that FedEx drivers in our area ran out of time at the end of the day, marked all undelivered packages in their trucks as delivered, and delivered those packages next day. This caused a lot of confusion and anxiety as customers believed their packages were missing. I believe the drivers did this to hit their metrics. There were many, many documented instances of this on our page.
FedEx apparently caught on because drivers stopped doing this for whatever reason. However, some drivers appear to have found a new method to help their metrics: If they had two deliveries on the same street or nearby, and say it was busy (holiday season, etc), they would seem to deliver both packages to one address and let neighbors 'sort it out' hoping they wouldn't have the time to contact customer service. This has happened to me twice and many times to others on our page as well.
I understand the drivers are under the crunch, as the metrics are becoming unreasonable, but it seems that the customer is suffering. I had a $2000 signed Jordan Baseball left at my neighbors house, thankfully he brought it over.
Last edited by Brick442; 01-18-2025 at 01:58 PM.
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