[russkcpa]

Here are the facts:
I won a PSA graded trading card for around $40K in a Fanatics auction
The item was shipped to me (at my one man office in an office building) Fedex Priority overnight with adult signature required.....delivery for Friday January 10th. I paid around $140 for shipping and insurance. Item delayed and rescheduled for Monday January 13th
On January 13th I receive an automated email from Fedex indicating "item delivered" NO ONE FROM FEDEX delivered an item to me.
I immediately contact Fedex customer support (they are useless) and was told they are looking into it. I am adamant about CONTACTING THE DRIVER ASAP to find out what happened to the package and to send him up to my office. They, of course ignore my request.

After a few days of contacting managers, supervisors, etc I get a "proof of delivery" with a squiggly line as a signature and signed by R.Russ (see attachment) I have signed for hundreds of items over the years from Fedex, UPS, USPS, Staples, etc with the same signature (see attachment)

Fedex sends me a case update on Wednesday January 15th indicating "after exhausting all search options, we have been unable to locate this shipment"
Fedex WILL NOT LET ME meet with the driver. One supervisor said the driver was dispatched BACK TO THE LOCATION and can not retrieve the package. The driver NEVER contacted me or visited my office.

I have been in touch with my great Fanatics personal representative (Chris Peerboom) who is contacting their logistics department to see about an insurance claim. I am concerned that the insurer will say "technically there is a signature so we are off the hook".

This is total BULLSHIT on the part of Fedex. You would think they would tell me where the driver delivered the package to. They leave you in the dark. How can Fedex be this flippant about this matter ?? If I were working for Fedex I would have been pretty thorough in attempting to retrieve the package and investigating who signed for the driver.

Hoping I am wrong about Fanatics insurer.
Russ