[jchcollins]

I don't think there will ever be fantastic service levels out of a card grading company, because hobby services in a million years will never be regulated. As long as the number one goal is just getting cards slabbed so they will be worth more money, customer service crap and hijinks will ensue. People complain about it loudly in forums like this, but as has already been pointed out - we're very much in the minority. It would seem if you just judge on the volume of complaints, that people wouldn't put up with near what they do, but the truth at the end of the day is that collectors are willing to and do put up with quite a lot.

We've already proven in the last 5 years that the grading business can withstand major scandal. Nobody cares. All they care about is that their card comes back in a nice shiny new slab with a number on it that is acceptable to them. This is not hard to do today, even if you have to submit more than once. Stuff trumps all. Hey, look at my stuff!