I had a different problem with them recently. I bought a $2 card that was autographed for $180 due to the autograph and because I thought the autograph would be authenticated. When it was returned it turned out that the only thing they had authenticated was the $2 card. Apparently, this type of confusion apparently occurs fairly frequently and, in fairness, eBay is trying to make it right. They gave me a credit to submit the item to psa for authentication and if it is not authentic we will have further discussion about a refund.
They also advised that they are trying to make it clearer what is actually authenticated under the guarantee.
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